Customer Service Records
When is this record used?
This may take the form of a letter requesting details about objects, collections or generally about the museum.
How is this record used?
The enquiry is received via fax, email or by post and are passed to the relevant person e.g. curator, admin assistant or education officer. The enquiry will be dealt with in a particular timescale and if this is not possible, a letter will be issued to explain the cause of delay.