Customer Service Records
Group Booking Confirmation
When is this record used?
When a “self led” group wishes to visit the Museum, this form is completed to ensure that all details are recorded and that any special requirements are met.
How is this record used?
The form is completed by the Front of House Manager during the initial telephone enquiry. The semi-completed form is then sent to the customer who checks the details are correct, signs the form to confirm the booking and returns to the Museum (this may take form of a postal confirmation or fax).