Customer Service Records
When is this record used?
This form is used to record any accident, involving any person, while on the museumís grounds.
How is this record used?
This would be completed at the museum by the person/persons involved or injured. The form would be passed onto the Front of House Manager who would deal with the situation or file the form as is appropriate.
All details surrounding the accident are recorded and the form can be used to support a case if the matter goes any further.
In addition, by documenting these events, common problems can be identified e.g. cracked flagging on the pathway, low beams and wet floors. The forms can be used to support the case for improvement.