Customer Service Records
What are Customer Service Records?
Accurate records are an important part of good customer service. All organisations will keep records of dealings with their customers.
Customer records can provide information about how best to market it’s services and also help to ensure that the museum runs smoothly. Most records will be stored electronically on a database.
Contact with customers is often necessary to gather the information e.g. Customer service situations.
Contact can be face to face, written, electronic e.g email or fax or over the telephone.
Examples of the records kept at Armley Mills Industrial Museum are listed on the left hand side and can be downloaded by clicking on each link and identifying the appropriate pdf link.
Learning article provided by:
Armley Mills Museum, Leeds Museums and Galleries |
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